Privacy Policy

Last Updated: [June, 2026]

Metcalfe Realty Company Limited (“Metcalfe Realty,” “we,” “our,” or “us”) is committed to protecting the privacy and security of the personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website, contact us, or interact with our services.

By using our website, you consent to the collection, use, and disclosure of information as described in this Privacy Policy.

Our Commitment to Privacy

Metcalfe Realty recognizes the importance of maintaining the confidentiality and security of personal information. We collect, use, and disclose personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Name
• Email address
• Telephone number
• Company or organization name
• Business address
• Property requirements and leasing preferences
• Information submitted through contact forms or leasing inquiries
• Any other information you choose to provide when communicating with us

We may also automatically collect certain technical information when you visit our website, including:

• IP address
• Browser type and version
• Device information
• Operating system
• Pages visited
• Date and time of visits
• Referring website addresses
• Website usage and interaction data

How We Use Personal Information

We may use personal information for the following purposes:

• Responding to inquiries and requests
• Providing information about available commercial properties
• Arranging property tours or consultations
• Evaluating leasing opportunities
• Communicating regarding our services
• Improving our website and user experience
• Conducting analytics and website performance monitoring
• Complying with legal and regulatory obligations
• Protecting our legal rights and interests

We will only use personal information for purposes that a reasonable person would consider appropriate under the circumstances.

Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality and understand how visitors use our website.

Cookies may collect information such as:

• Pages viewed
• Time spent on the website
• Navigation patterns
• Device and browser information

This information helps us improve website performance and user experience.

Most web browsers allow users to manage or disable cookies through browser settings. Disabling cookies may affect certain website functionality.

Google Analytics

We may use Google Analytics, a web analytics service provided by Google LLC, to help us understand how visitors interact with our website.

Google Analytics collects information such as:

• Pages visited
• Time spent on pages
• Device and browser information
• Approximate geographic location
• Traffic sources
• User interactions with website content

This information is collected in an aggregated and anonymized form where possible and is used to improve website performance, user experience, and the effectiveness of our online presence.

Google Analytics may use cookies and similar technologies to collect and process information about your use of the website. Information generated through Google Analytics may be transmitted to and stored on servers located outside of Canada, including in the United States.

You can learn more about how Google collects and processes data by visiting Google’s Privacy Policy at: https://policies.google.com/privacy

You may also opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on available at: https://tools.google.com/dlpage/gaoptout

Google reCAPTCHA

To help protect our website, forms, and users from spam, abuse, and automated submissions, we may use Google reCAPTCHA.

reCAPTCHA analyzes visitor interactions with the website to determine whether activity is being performed by a human user. This analysis may consider various information, including:

• IP address
• Device and browser information
• Mouse movements and user interactions
• Time spent on the website
• Cookies placed by Google

Information collected through reCAPTCHA is subject to Google’s Privacy Policy and Terms of Service.

Google Privacy Policy:
https://policies.google.com/privacy

Google Terms of Service:
https://policies.google.com/terms

By using forms on this website, you acknowledge that reCAPTCHA may collect and process information for the purpose of maintaining website security and preventing fraudulent or abusive activity.

Third-Party Services

We may use third-party service providers to support website functionality, analytics, communications, and hosting services.

These providers may have access to information necessary to perform services on our behalf but are required to protect the information and use it only for authorized purposes.

• Examples may include:
• Website hosting providers
• Website analytics platforms (such as Google Analytics)
• Email communication services
• Customer relationship management systems

International Data Transfers

Some of the third-party service providers we use may store or process personal information outside of Canada, including in the United States or other jurisdictions.

As a result, personal information may be subject to the laws of those jurisdictions and may be accessible to foreign governments, courts, law enforcement agencies, or regulatory authorities in accordance with applicable laws.

Where personal information is transferred outside of Canada, we take reasonable steps to ensure that appropriate safeguards are in place to protect the information.

Disclosure of Personal Information

We do not sell, rent, or trade personal information.

We may disclose personal information:

• To service providers assisting us in operating our business
• To property owners, landlords, or authorized representatives when necessary to facilitate leasing discussions
• When required by law, regulation, court order, or legal process
• To protect our legal rights, property, or safety
• In connection with a business transaction such as a merger, acquisition, or sale of assets

Data Security

We take reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.

While we strive to protect personal information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Retention of Information

Personal information will be retained only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

When personal information is no longer required, it will be securely deleted, anonymized, or destroyed.

Your Privacy Rights

Subject to applicable laws, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Withdraw consent for certain uses of your information
• Inquire about how your personal information has been used or disclosed

To exercise any of these rights, please contact us using the information provided below.

External Links

Our website may contain links to third-party websites.

Metcalfe Realty is not responsible for the privacy practices, policies, or content of third-party websites. We encourage users to review the privacy policies of any external websites they visit.

Children’s Privacy

This website is intended for business and commercial purposes and is not directed toward children under the age of 13. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or website functionality.

Any updates will be posted on this page, and the “Last Updated” date will be revised accordingly.

Contact Us

If you have questions about this Privacy Policy, wish to access or correct your personal information, or would like additional information regarding our privacy practices, please contact:

Metcalfe Realty Company Limited
130 Albert Street, Suite 210
Ottawa, Ontario K1P 5G4
Phone: (613) 563-4442
Email: inquires@metcalfe