Careers at Metcalfe Realty


Construction Department

Manager, Tenant Services

Metcalfe Realty Company Limited is searching for a Manager of Tenant Services:  

Manager, Tenant Services is responsible for delivering customized construction projects (predominantly Tenant Fit-Ups) to the highest quality & customer service standards within the Metcalfe portfolio as an  integral part of the Construction Department and Property Management Team.  

Scope of position and responsibilities include:  

Provide construction services as a General Contractor to our new and existing Tenants within the  Metcalfe Realty portfolio. 

Review site conditions, develop scope of work, tender, award/engage, manage subcontractors &  consultants. Issuance contacts and purchase orders. 

Administering and enforcing contracts and ensure construction project performance is completed on  time, on budget and to specification. 

Obtain building and occupancy permits as required. 

Coordinate work, deliveries, fire bell testing etc. with onsite building managers. Review drawings and provide commentary while incorporating and accommodating the considerations  of the various inner office departments (leasing, operations, & accounting) 

– Working knowledge of design implications, code compliance, mechanical systems, and cost  considerations 

Provide budgets and quotations to Tenants and for inner office circulation.  

– Ability to defend costs and provide insight and recommendations with respect to delivery  times, work space interruptions, and other costs to be considered while undertaking the Fit-Up.  Review life and safety items and modify accordingly. 

Perform site visits/ inspections. 

– Managing subtrades (quality of workmanship, progress)  

– Inspections (city, fire, code)  

– design and construction meetings with consultants and Tenants  

– Deficiency/ Hand over walk through  

Maintain communication with Tenants throughout fit-up process. Ensuring Tenant is informed, and  apprised of any changes to project progress, product availability, or completion date.  Adhering and enforcing our Health and Safety Regulations. 

Approve (and prepare when necessary) invoices, progress billing, statutory declarations.  Attend and participate in bi-weekly inner office department meetings  

Maintain organized job files with pertinent tenant and trade correspondence.  

Developing and coordinating overall project close out  

– Correcting deficiencies  

– Assemble maintenance manuals, guarantees and as built drawings./  

– Tenant satisfaction sign off letters.  

Undertake all other related duties as required or assigned from time to time.  

Knowledge and Skills  

  1. In depth knowledge of construction industry including building materials, construction  specifications, methods, and procedures, building codes, procurement process, safety and  management practices  
  2. Strong planning, organizational & time management skills.  
  3. High degree of tenant service orientation  
  4. Ability to establish and maintain effective relationships with Tenants, vendors and  stakeholders  
  5. Strong aptitude for adapting to new technology 
  6. Possesses a continuous improvement and quality mindset with a desire to continuously seek  and incorporate best practices in order to optimize project delivery and deliver value to our  Tenants.